Refunds & Cancellation Policy
Last Updated: 2026 • Official Designory Inc Policy
1. Overview
We aim to provide high-quality digital services, software solutions, design work, and technology consulting. All projects are initiated only after client approval and agreed scope of work. Our policies are designed to maintain transparency and protect both the client and our company from unauthorized disputes or misuse.
2. Cancellation Policy
2.1 Project-Based Services (Software, Web, App, Branding, E-commerce, Books)
- A project may be cancelled within 24 hours of placing the order if no work has started.
- Once research, planning, wireframing, resource assignment, or production work begins, the project becomes non-cancellable.
- If partial work has been completed and cancellation is requested, a pro-rated cancellation fee applies based on milestones delivered. Initial setup and consultation deposits are non-refundable.
2.2 Monthly / Subscription Services (Hosting, Support, Maintenance)
Subscriptions can be cancelled anytime with written notice, and the cancellation will take effect for the next billing cycle. No refunds are issued for the current active month once resources have been allocated.
2.3 Custom Orders & Bespoke Solutions
All custom bespoke development and dedicated team allocations are non-cancellable once the project sprint brief is approved.
3. Refund Policy
3.1 Digital Deliverables & Assets
Due to the irreversible nature of digital goods (e-books, templates, automations, scripts, UI kits), all sales are final and non-refundable once files or repositories are delivered.
3.2 IT Services & Consulting
Refunds are issued only if:
- • No work has started after receiving payment, OR
- • We are unable to deliver the agreed service due to internal technical limitations.
Refunds are not issued for change of mind, client-side delays, third-party infrastructure fees (AWS, domain registries, SMS gateways), or custom code already delivered.
3.3 Quality Assurance & Revisions
If a client has concerns regarding a milestone, we provide up to 2 rounds of revisions (as specified in the contract) to ensure deliverables meet the approved project specification.
4. Chargeback & Dispute Policy
Clients must contact our support team first to resolve any billing or project questions amicably. Opening an unnotified chargeback may result in immediate suspension of hosting, software repositories, and API services.
Detailed server logs, signed contracts, delivery timestamps, and communication records are maintained for all customer accounts.
5. Processing Time & Method
- • Approved refunds are processed within 7–14 business days.
- • Refunds are issued back exclusively to the original payment method (Stripe, card, or bank account).
Contact for Refunds / Support
To submit a cancellation or refund inquiry, please reach out to our dedicated support desk at: support@designoryinc.org or info@designoryinc.org